TRANSFORMING PEOPLE SERVICES, ORGANISATION DESIGN AND WORKFORCE PERFORMANCE

Helping organisations redesign operating models, improve People Services, deliver workforce transformation and realise greater value from HR technology investments.

Using the evidence-led 4D Model™: Diagnose, Design, Deliver and Develop.

More than 35 years of senior HR, transformation and organisational leadership experience.

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Is your organisation facing one or more of these challenges?

People Services are under pressure, with backlogs, inconsistent service or limited operational control.
Structures, roles or accountabilities no longer support the organisation’s priorities.
An Oracle HCM investment is not yet delivering the expected operational value.
A major transformation needs experienced leadership, independent challenge or additional delivery capacity.

How I can help

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HR TRANSFORMATION & PEOPLE SERVICES

Improve service performance, operating models, processes, measures and the employee and manager experience.

ORGANISATION DESIGN & WORKFORCE TRANSFORMATION

Create clearer structures, accountabilities and workforce plans, then support controlled implementation.

ORACLE HCM CLIENT-SIDE ADVISORY

Independent, business-led assurance connecting technology delivery with People operations, readiness, adoption and benefits.

A clearer approach to lasting change

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The 4D Model™ provides a practical structure for moving from evidence and options to implementation and sustained performance.

DIAGNOSE

Understand the issue, evidence, risks and opportunities.

DESIGN

Shape the right solution, operating model, structure, process or roadmap.

DELIVER

Put the agreed solution into practice with clear oversight.

DEVELOP

Build capability, adoption and lasting results.

Leadership & Management Capability

Leadership capability that helps change stick

Practical, tailored support equips leaders and managers to implement change, make sound people decisions and sustain performance. ERA RESET™ is one example of the available delivery options. Workshops, facilitated sessions, coaching, practical tools and reinforcement can be tailored to the organisation’s change context and desired outcomes.

Experience that connects strategy with delivery

Designed and transformed a 40-colleague multidisciplinary People Services function.
Led a three-phase Oracle HCM Cloud rollout across nine brands and seven modules.
Delivered £9.2 million in management savings through a two-phase local-authority transformation.
Redesigned high-volume HR and payroll services supporting more than 30,000 customers, achieving a 33% headcount and cost reduction.
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Flexible ways to work together

Every organisation is different. Support can be shaped around the outcome, the pace of change and the capacity already available.

Interim leadership: Experienced capacity to mobilise, recover or deliver transformation.
Fractional advisory: Regular senior input and independent challenge without a full-time appointment.
Consultancy projects: Defined support covering diagnosis, design, implementation or optimisation.
Outcome-based assignments: A focused scope with agreed outputs, decision points and outcomes.

Support is normally available for two to four days per week, with UK travel as required.

About Paul Wiggins FCIPD

I am a Chartered Fellow of the CIPD with more than 35 years of experience leading HR transformation, People Services, organisation design, workforce change and HR technology across complex public, private and not-for-profit organisations.

My approach combines evidence-led diagnosis, practical design and hands-on delivery with the leadership capability needed to make change stick.

Let’s start the conversation

If you are considering a current or emerging organisational challenge, an initial conversation can help clarify the issue, the outcome required and the most useful way to start.

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